https://naturalresources.wales/about-us/contact-us/report-an-incident/?lang=en
0300 065 3000 24 hours a day
Calls welcomed in Welsh or English
Information we need
To enable us to deal with your report as quickly as possible, please provide the following details:
Where is/was the incident taking place? Please provide a grid reference if possible, for example, NT 252 735. Otherwise, you should provide accurate directions / descriptions of the location
What is/was happening?
Who is/was responsible for the incident?
When did the incident take place?
Incidents we deal with
damage or danger to the natural environment
wildlife crime that has already been committed (current incidents should be reported to the police via the non-emergency number, 101)
damage or destruction of bat roosts
pollution of water or land
poaching or illegal fishing
fish in distress or dead fish
suspected illegal tree felling
suspected tree disease
blocked main watercourses that might pose a risk of flooding
illegal abstraction (removal of water) from watercourses
suspected alterations to watercourses made without our consent (eg dredging, straightening, impounding or works to the bank or bed)
unusual drops in river flow
damage to Sites of Special Scientific Interest
burning of commercial, industrial or hazardous waste, such as asbestos, without a licence
large scale dumping of waste, including certain hazardous waste
incidents involving odour and noise at sites regulated by Natural Resources Wales, such as landfill sites, transfer stations etc
illegal waste sites and unlicensed waste carriers
illegal activities relating to certain invasive non-native species (invasive alien species) (breeding, use or exchange, sell or advertise, permit to reproduce, release into the environment or transport (except for eradication purposes)) or breaches of licensed activities.
sightings of certain invasive non-native species spreading from NRW’s own or managed estate.
Incidents we DO NOT deal with
If you witness any of the following incidents, please notify your local council or utility company.
gas leaks
burst water mains
discolouration or abnormalities in odour or taste of drinking water
flooding from burst domestic pipes or overflow from highway drains
fly-tipping of household rubbish or small amounts of commercial waste
domestic noise nuisance
odours from domestic or small commercial premises
burning of domestic or garden waste
domestic infestations
smoke emissions from vehicles
road maintenance
interruption of electricity or water supplies
blocked domestic drains and sewers
dead animals
Please note: You should report sightings of dead animals to us only when they are in a main river and likely to cause flooding or pollution. You should also report sightings of dead otters and animal deaths you believe to have been caused by pollution.